About Our Work

What File Formats Do We Use?

For the downloadable files from our displayed Galleries, we use JPG/JPEG.

For Custom Work the following file types can be requested:

PDF, PNG, TIFF and PSD

What Sizes Do We Sell?

We sell both printed versions of a digital file, or the digital file outright so therefore two sets of sizes.

Digital Files: Original Sizes 16MP and 24MP which range between 4896×3264-5760×3840. 1000×625 (wide) 900×600   (standard) 600×400    (standard) 300×200    (standard)

How Do We Protect Our Images?

We place copyright metadata within the image file. This allows us to prove ownership and copyright.

We contract DMCA.com to protect our copyright.

 

Permitted Use Of Purchased Digital Files

What Is A Personal Use License?

You can read the full details of the Personal Use Licence on this page Personal Use Licenses

What Is An Commercial Use License?

You can read the full details of the Commercial Use Licence on this page Commercial Use Licenses

Is My License Transferable?

Generally, your license is not transferable. There are a few exceptions:

If you are a freelancer / agency using the item for a single end product for one client. The license would in effect be transferred to the client.
If you sell the single instance of an end product, such as a website installation. The license would in effect be transferred to the new owner.
If you are using the item as part of an on-demand “create-your-own” service where you purchase a separate license on behalf of the customer for each individual end product they make. Each license would in effect be transferred to the customer.
In all of these cases, be sure to point the client / customer / recipient to the license terms and delete the item from your own systems.

What Are The Main Differences Between The Personal Use License And The Commercial Use License?

In simple terms, the main difference is that under the Personal Use License, your End Product (incorporating the item you’ve licensed) subject to the License Terms and Conditions,  can be distributed for free. However, under the Commercial Use License your End Product subject to the License Terms and Conditions can be sold. Of course, if it was all that simple, we’d have a one sentence license, so please do read the licenses and the rest of these FAQs for more details!

 

Payments

What Payment Methods Are Available?

Credit Cards
PayPal
Stripe

Do We Store Your Payment/Credit Card Information

No we do not. Our use of Third Party Payment providers means that all transactions occur away from this site.

Why Is A Deposit Required To Hire Me?

The Deposit covers the costs I will incur to set up, travel to, and work on the photographs I produce for you before receiving final payment.

What Discounts And Special Offers Are Available For Bulk Image Purchases?
What Discounts And Special Offers Are Available For Frequent Customers?

We will make Special Offers and make Discounts available only to Subscribed Customers. You can subscribe on the form on the right of the footer of the website.

Can I Get A Refund?

Due to the nature of the Item being purchased and our inability to prove beyond a doubt in a dispute that you have an item, we do not offer refunds. In the case of claiming to not have received the Item, we will arrange to manually issue you the Item if the download fails. We will only offer the Item that was originally purchased and not exchange that Item for another Item.

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

you don’t want it after you’ve downloaded it;
the item did not meet your expectations;
you simply change your mind;
you bought an item by mistake;
you do not have sufficient expertise to use the item;
you ask for goodwill; or
you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

 

Feedback

What Procedure Do I Need To Follow If I Want To Make A Copyright Complaint?